FAQS

Business hours: Monday-Thursday; 10AM-7PM & Friday; 10AM-5PM
Business Inquiries: hi@benucosmetics.com
Order Inquiries/Skin Inquiries: hi@benucosmetics.com & jasmine@benucosmetics.com

WHERE ARE YOU BASED?

Straight out of Chicago, Illinois!

DO YOUR PRODUCTS WORK FOR ALL SKIN TYPES?

At Benu Co., we understand that just like people, skin is diverse. 

We make products that work for all skin types, and products targeted for specific skin types. We understand that skin isn't one size fits all!

At this, results will vary by individual. Typically, our products yield noticeable results within 2-6 weeks. Skincare products with harsh chemicals may produce quick results, but will damage your skin over the course of time. Because our skincare is 100% plant-based, 100% natural, 100% cruelty-free, our products may take longer to provide noticeable results, but they will benefit the health of your skin in the long run

Always remember that just because one product may work for someone else, doesn't always mean that it will work for you. At this, we have made sure to provide a range of products that target different skin types and conditions, and provide different qualities and ingredients. 

If you ever have any questions about what product is best for you, please feel free to email us at hi@benucosmetics.com, direct message us on Twitter or Instagram @BenuCosmetics.

DO YOU ACCEPT ORDERS OUTSIDE OF THE U.S.?

We sure do! Benu cargo loves to travel the world.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing days do not include Saturday, Sunday, or Holidays.
Each and every order is handmade, packed, and shipped by one individual. Please allow 4-6 business days for processing, and 4-12 business days for shipping for all orders.
Benu Cosmetics takes the utmost pride and care in making sure each order is freshly made and of the highest caliber for our customers.

SHIPPING

All Domestic & International orders are shipped through USPS and include insurance!
We are not responsible for items damaged during shipment.

As soon as your order has been shipped, you will receive an email confirmation with a tracking number. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Shipping time does not take into account the time for needed processing for each order.

Note: We are not responsible for any packages that get lost or stolen in the mail. Please contact your local post office immediately if your item has not arrived by the estimated tracking time.

We are not responsible for items that a have been lost at customs in international countries.

 Customs reserves the right to seize any item that comes into the country, and we are not responsible or required to give refunds out for what customs decides to do with packages. We apologize but we cannot be held responsible for this. It is the customers job to make sure they know the rules of customs in their country.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

As of right now, returns or exchanges are not being accepted. Please feel free to contact us with any questions you may have concerning an item. All products are handmade with love and meticulous care. Afterwards, they are reviewed for any defects before being shipped, and are packed as safely and securely as possible! You will be notified promptly when the status of your order changes. We are not responsible for your order getting lost or you not receiving your package. All orders are shipped to the address you provided through USPS. We will not refund orders that have not been received. Please refer to our Terms & Conditions page for more information. 
Here's 10% off your entire order just for reading this! :)
Code: FACEFAQS